How Reliable A Third-Party Online Technical Support Services ?
There has been a persistent decline in the support level of PC manufacturers for their products. The reason could be anything from the growing focus on new products, changed strategy, and to the availability of third-party services providers who are willing to make money by taking up the pending task of even big companies such as Sony, Apply, Lenovo, and Microsoft among others.
These 3rd party service providers offer on-site and off-site technical support services for users across the world. Essentially, we are concerned about the offsite (online) tech companies that offer remote technical support services at the cost lower than the manufacturer or publisher of your hardware and software applications etc.
Choose or Loose – here few points – must read
- You need to keep certain things in your mind before making any decision to associate with a company for incident-based or yearly plans. You can save yourself from confidential, financial loss just by choosing the right company
- Ask for the company’s full address, location, and existence in business etc.
- Check the company’s website for the detailed information, check if it looks legitimate or a fake one with content written in poor grammar
- Read independent customer reviews for the company
- Compare the prices with your hardware/software manufacturer or publisher
- Ensure that you are not being charged for a free software version
- Check the mode of payment, insist for PayPal or other secured MOPs
- Verify that the invoice is being drawn on the company’s name and not on some individual’s. It is really important as you might be asked to make payment to an individual’s account
- Ensure if the support is provided by certified technicians or not
TECHASTA 